Tuck Shop App

The new Tuck Shop app is the handy tool you need for a visit to Yishun Park Hawker Centre.

All you need to do is to download the app here, top up the store credits (both cash and NETS are accepted) at the hawker centre’s top up kiosks and start tapping away.

Mobile ordering, electronic promotional vouchers and birthday treats will be launched soon.

It is a loyalty programme and store credit app whereby customers can top up their store credits on the app and use it to pay for purchases at Yishun Park Hawker Centre. The app comes with loads of benefits and functions* such as e-vouchers, birthday perks, mobile ordering and more.

*launching soon

No fee is required. All you have to do is to download the app (which we hope you have already done), top up store credits and start using it to pay.

Once you have store credits in your app, Yishun Park Hawker Centre is your oyster! Simply go to any participating hawkers or Tuck Shop (retail), order your food and drink, inform the cashier that you would like to pay with the app, scan the QR code on the app with the scanner at the cashier area and walk off like a superstar!

Yep! Cost of the food and drink you have ordered will be automatically deducted from your store credits in the app.

All hawkers and Tuck Shop (retail) are participating in this programme. However, you cannot use the app to buy tobacco as well. Quitting smokes may be a better alternative –just sayin’!

You can only purchase the item so long as you have enough store credits balance. Hawkers and Tuck Shop (retail) will not accept a combination of payment using the app and other methods for a single transaction.

Please note that there is no 10% discount on takeaway packaging, tray deposits as well as other promotional item.

At Yishun Park Hawker Centre, go to the two kiosks in the centre of the premise to top up. Kiosks only accept cash (in exact change) and NETS for top up.

Once you have topped up, you will receive a printed receipt which will show the amount you have topped up and your store credits balance. The new store credits balance will also be reflected immediately on the app (please refresh the app if you do not see the revised balance). You can also go to the Past Transactions section of the app to view your past top ups.

You can check your Profile on the app. If you scan the QR code found on the app at the kiosk, the store credits balance will also be reflected on the screen of the kiosk.

Nope. It is your money. And money does not expire.

Yes, you can. You can email us at info@timbregroup.asia with your request first for verification purposes then we will need you to head down to the management office at Yishun Park Hawker Centre in person to collect the refund. Do note that an admin fee of $2 is applicable to process the refund.

You sure can! Simply go to the Ordering section of the app and start browsing through the different stalls and their menus. Please make sure that you have sufficient store credits for your orders as costs of purchase will be automatically deducted from your account after successful orders are made.

By the way, if you find your mobile screen a tad small, you can order from the same store credits top up kiosks too.

Yep! Just remember to select the takeaway option before you start ordering. Do note that hawkers may be charging a nominal fee manually for takeaway packaging if you are ordering via the app or kiosk. This is not charged within your app purchases. Please pay the nominal fee for takeaway packaging directly to hawkers when you pick up your food. No further 10% discount for takeaway packaging.

You will receive an in-app notification once your food is ready for pick up. Be sure to allow notifications from the app. If not, you will remain a hungry person!

Yes, you will be able to view both store credit top ups and purchase transactions. Go to Past Transactions section of the app. Please note that you can only view transactions for the past 30 days. Your total spend and top ups reflected on the top of this section are also for the past 30 days as well.

You will receive a notification in your app and see the e-voucher in the Vouchers section. Upon usage, e-voucher will disappear from your app.

Yes, they do. Please do check the e-voucher details for expiry date. Expiry dates for e-vouchers vary. Please use the e-voucher before expiry date. Expired e-voucher will remain in your app for seven days and disappear after that.

There will also be some vouchers with live countdown function. The voucher will expire once the live countdown number hits zero which means that there is no more vouchers left to be purchased/ used.

Voucher is only valid for one-time use only.

First of all, please read all Terms & Conditions in each voucher. Sometimes they vary, so it is better you read them carefully!

To redeem your voucher:
1. Click on Buy
2. Tick the menu items and include any special orders if required
3. Click on Add to Order and your voucher will now be in the Order Cart (the logo that looks like a bell!)
4. Click on the Order Cart, check your order and click on Calculate
5. Double confirm your order once more and click on Submit Order!

Do note that all vouchers must be redeemed this way through the mobile device unless otherwise stated.

Nope! You can wait comfortably at the table or walk over to Tuck Shop to buy your drinks. Once your order is ready, you will receive a notification alerting you to come collect your order. Therefore, it is importable that you enable notification for Tuck Shop App.

Go to Past Transaction, select the receipt for the voucher you’ve redeemed and let the hawkers know the last 3 number of the receipt. Alternatively, make friend with the hawkers and let them know your name! The hawkers will be able to identify you and your order via this 2 information.

You will receive your birthday perk as an e-voucher seven days before your birthday. It is valid for 30 days upon issuance of e-voucher.

You can use the Tuck Shop app so long as you have a Singapore mobile number. Unfortunately, verification of app usage is not applicable on non-Singapore mobile numbers yet.

For security reasons, you are unable to change your personal information on the app direct. You can write in to us at info@timbregroup.asia with your request for us to run necessary verification checks and update your personal information.

So long you have registered your existing mobile number as a user of the app, we can identify you with your existing mobile number. This means that you can use another mobile phone, re-download the app and sign in with that existing mobile number. When you do that, your store credits remain the same even when you switch (physical) mobile phones.

If you have changed your mobile number however, please contact us at info@timbregroup.asia and share with us your latest phone bill indicating the new requested number so we can make necessary verification checks and update your personal information.

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